Shipping policy

Suspension and Hard parts FAQ

We ship all our hardparts worldwide from Krooztune HQ in Australia via DHL express shipping. 

Suspension is shipped locally within australia for kit install and service or setup usually via TNT

We do our best to send asap!  Some kits may require custom setting and parts so may take longer before dispatch. 

1-2 days is the usual dispatch time 

We recommend either Auspost or TNT within australia.

We find business to business via TNT the fastest.  Got a business address or a friend that does? Email us for shipping booking / pickup. 

Once you recieve booking labels from us you can even drop off at any TNT depot Australia wide, this option is seemless

Use this text to answer questions in as much detail as possible for your customers.


Workshop FAQ

We turn around most jobs in 3-5 days. This allows us time to organise parts or settings to install into your custom job.  

We like to be supplied rider weight with no gear. Just as you are in your street clothes.  This aligns perfectly with our settings in store.  We understand a basic mx gear setup wieghs 10kg!  Please advise any extra weights or feel free to supply in gear weight also. It doesnt hurt!

Unfortunetly no.  Alot of time and effort in testing and development goes into each and every bike setup. This info is not given away.  Other tuners or small operations may be better suited for this.